ALORAIR180PPD LGR Commercial Dehumidifier with Pump for Basement Warehouse & Job Sites, Large Space Crawl Space Dehumidifier for Efficient Water Damage Restoration,5 Years Limited Warranty, Green

This is my 2nd Alorair LGR unit. The first lasted almost 4 years in a harsh environment, the 2nd had a pump failure (E4 error) within a few weeks of purchase. Alorair's support was excellent, and they replaced the unit quickly. Great customer service. Will buy again.

I own three. One has had a couple issues. I would normally ding them in stars but Alorair customer service is so efficient I have to still rate these at 5 stars.

Water retention. Fully functional. Exactly what I needed.

PURCHASED May 2019 I purchased this unit based on most reviews, and I’m 100% pleased so far only had about 3 weeks. But since my 18 year old Kenmore unit that worked perfect died, I’ve had nothing but junk since everything today is china crap for $250 do your self a favor and spend the Money, you get what you pay for. This unit rocks! It’s super quiet and is commercial grade with out the super high price $1600-$2500 plus at $999 it’s perfect. You’ll go through 3 of the cheap ones that don’t even pull the humidity out.This unit is in a completely finished basement no visible water ever but can run 55-60 % humidity this unit has a pump with about a 25-30 foot hose it pumps very even no high pressure that would make the hose jump out of a sink where I have it draining I tested it over night in a 5 gallon bucket so in about 12 hrs it filled the bucket 1/2 full. It’s running my basement at 46% humidity at 69degreesWhen the basement goes down to 65 degrees or lower it does ice up the coils but it automatically goes into defrost for a few min and defrost the coil. The digital read out Is awesome it reads the temp and humidity going in and out of the unit also as you scroll through it reads the coil temp, the actual compressor amps at3.6, total amps with the squirrel cage style blower about 5 amps really efficient on electric. Reads the total job hours and can be reset this is the total time it’s been running. When it reaches the humidity set point the entire unit shuts down. It retains its settings if power fails. And it also ready total life hours. It reads grain PPm. And has a screen for total in and out temp and humidity. It has a metal washable slide in filter, and the hose can be curled up and it has a Velcro hanger, very nice power cord that lights up at the wall outlet. It has a button to surge the internal sump pump which count downs 25 sec as it manually drains the water if you press it otherwise it does it automatically when it’s full. And the warranty is better then many at much more cost . So these are the pros ! My only slight con is it is heavy about 70 lbs but it has two very strong handles to pick it up I had no problem. And other con is I have a burber carpet in my basement and when I slid the unit to the wall the rubber feet made black marks on my carpet but it cleaned up with soap and water. Nothing to make me not want to buy it. I will be purchasing another one for my 1200 foot shop. Also you can stack them and hand truck it. The plastic housing is super quality and tough stuff. This is a super quality pro unit. Oh btw my basement is also 1200 Sf. They say in the listing it can be submerged ? I’m not sure about this or why you would want to cause the power cord that plugs into the unit has a little flap that pops up to plug the female end in but it surely is not a water tight seal so I would not recommend this it will short out plus why would you it’s not a sump pump. It’s a dehumidifier? It has a small sump pump built in to pump out the water it collects but not to pump out lets say a foot or more water flooded in your basement. For that I would get a sealed pump, then once all your damage water is out you certainly can now use this to dry up the environment. Highly recommend I hope the review helps !PLEASE READ !!!!!!UPDATE May 2021 unit failed after 15 months error code E5 refrigerant leak! Like many others that bought these units. Ok so here goes! I tried to email the company twice about my problem, they got back after the second email and saint to call. I called and spoke to Cynthia very nice but just like many others it was over a year old and they will not issue a shipping return label. I live on the east coast there in Cali.. they wanted me to pay $200 to have a new unit shipped out but continued on my existing warranty! Really??? I’m going to pay an additional $200 on top of the grand i already spent to try again? After telling her that many people are having this problem, she understood my frustration but still no resolve yet. Had to send pictures of the error code they wanted to send me out a new sensor. But I knew it was not a sensor cause the unit just ran and made no heat it was done. Then they wanted me to pay $400 to upgrade to a $1400 unit made with the same components. Btw this is not an American made appliance. It’s made in China. When I asked to speak to a supervisor I was told there all in China and could not speak to me because of the time difference??? Really ok how about at 3 am our time? There Amazon page is not true as an American company selling made in America products! Not true. After weeks of emails and phone calls they offered to ship another unit. I refused after all I was going through I wanted my money back a full refund. They finally refunded the full amount but I was expecting they were sending it to me directly, they issued a refund to a credit card I used 2 years ago on Amazon to a account I closed and no longer have access to. But has a balance so I can’t get the money back and no longer use that company, so I’m screwed. I have a 90 lb big yellow door stop. And no money to buy another unit. I should have excepted the new unit at least I would have had something in hand to maybe work for another year or so. So now I have to repair this unit myself which I will because I know how to fix refrigeration systems. But I shouldn’t have to do this. So please please heed this warning! This company does not have any service ability they are an American front for a Chinese product and all they can do is issue parts, help you take it apart and try and fix minor things. But if it’s a major thing like a leak or a compressor failure your screwed. And let me tell you I’ve been researching these for years. So when you see a ton of these that all look similar, but from different companies. There all the same. All these things are being made in China hundreds of thousands and being sold to any company in the USA and have their name put on it. Another company colzlar same thing. They will only replace it if your lucky. I specifically went with this unit because it listed it used a rare earth metal in the coils with a spec coating to prevent refrigerant leaks which is very common on these things, cause there junk! We have refrigerators in our homes that last 10,15,20 years and never have a problem. But they can’t make these crap dehumidifiers last 2 years. And anyone who’s not familiar it’s a simple refrigeration system like your home frig. Just operating at a different temperature. Or more like your home A/C it removes the humidity. In this case instead of the warm air blowing off the condenser outside it blows it back into the room and heats the room up, or some you can duct outside.Unfortunately this is the reality. Don’t get me wrong you see my first review was great I was loving this over the $200 household units. It kicked butt! But they don’t hold up. Oh and do you know what the rare earth metal is ? Aluminum! Lol! That’s rare huh! With an epoxy coating to help preserve it but it still leaked! If they just used good copper coils and braised them it would last 25 plus years. But that’s our life today it’s all throw away crap! I bet these cost less then $150 to make in China and they sell them here for a grand or more.! Now I’ll have to epoxy the aluminum coils under a vacuum to repair it then put in the 21 oz of refrigerant. They have no service centers anywhere in the country. I told them why don’t you reach out to local refrigeration and A/C companies to do your warranty service, and I was told that most companies don’t want to work on them . Hmm maybe I should take this on, unless it’s because they don’t want to pay? Its cheaper to send you another piece of junk since it doesn’t cost anything to make in China. If you decide to buy any of these things from any of the different companies selling these on Amazon I would highly recommend purchasing the Amazon extended 4 year warranty it will be well worth it! At least you’ll either get a new unit or a refund through Amazon! Good luck everyone! Such a scam of crap! It doesn’t take much to make something decent that will last! They just don’t want to! quality is just out the window.!

I worked a case with Alorair support where my unit stopped working with a E5 error. They diagnosed that the coil sensor was bad and sent me a new one. I changed it out and unit is back up and running. I have two of these units and they are great!

I already have 2 of these units and they work great, super quiet, and it's simple and easy to use. clear directions in setup manual included and packaged well from manufacturer.

I purchased this dehumidifier to dry the wood in our crawl Space. For years, despite installing a vapor barrier on the floor (clay soil) and the foundation bricks, our annual termite inspections indicated the wood was too wet. We live in the Southeast, where it’s humid and the clay soil doesn’t dry out. The unit worked great and fixed our issue (moisture content decrease from around 20% to 12%). Fantastic!Then, about a month ago, the unit malfunctioned (error message was E5), after owning it for 15 months. The documentation says to contact the vendor. They told me it was out if warranty. The company has no local vendors to service the unit (We bought it directly from Alorair on Amazon, and their US headquarters us in Southern California. Their offer to me was 1) ship it to California—it weighs 78 pounds and pay the shipping and they’d repair it fir free and ship it back for free or 2) I could buy a new unit at 65% off the price if a new one (we paid about $1400 for it and. New ones from them on Amazon now sell for around $1100.I balked at shipping—finding a crate, hauling it back out of the crawl space, getting to a shipper, and shipping anything these days is ridiculously expensive. Not to mention, I live alone and 78 pounds is 2/3 my weight. I’m strong but my back is not. Additionally, I was not happy about having to spend anything for a new unit that failed after 15 months of operation.So I told them in several phone calls. To my surprise, the fellow from Alorair sent me a text and told me they had decided to send me a new unit. They did, and it arrived 2 or 3 days later! So I was very happy!I am still unhappy that it failed, that I have a bulky solid waste item under my house that will likely stay there for as long as I own the place, and that I had to ask more than once for what I considered to be fair service.However, if you have a problem with excess moisture, I recommend this product and am hoping I just got a lemon. In the end, they came through on the service, and I’m satisfied!

this is the second unit i have bought, the original went in my celar after a pair of freak rain storms that flooded my cellar and i wanted to dry it out, it has been in my cellar running ever since and the basement has no "cellar smell" at all. so i am pleased. i also used it for a friends car that he had left the sunroof open during that storm, he couldnt get the moisture out of his car, it was over cvid so he wasnt using the car so i put it on his front seat and left it running for over a week, the first day it pulled out over a gallon of water from the interior (ran drain hose into a 5 gal pail to check) by the end of the week it was only minimal water draining and the car is dry with noi smell. i bought the second unit for my three family house that had a water heater leak and flooded the basement, after a couple of weeks the basement is dry and has no basement smell, well worth the investment